TOTALLY DISSAPOINTED

I got a call offering me an account with Foshini group back in October 2019 I then accepted and was given a nice amount of credit , at the time I had no device and decided to take a device at sportscene in golden acre crner or adderley & strand, I took a SAMSANG A20 on the 24/10/2019, on the 24/01/2020 my device just went dead on me it did not turn on when put in charge it would show the charging percentage but I would not go on, I went back to sportscene on the 25/01/2020 and was told my phone is still in warranty and would need to go for a repair, I had not device to use and don't know how I will get updates with regards to my phone

two weeks after I went back to the store to be told my phone is still in store and they do not know when it will be fetched by the repairs team , at this time I'm fuming I work I have family I need to be mobile

I decided because I have insurance let me rather do an insurance claim and at this time they will expect I pay excess fee on a fault of not my fault , a week later I still have no heard anything from insurance either

I have a router with TELKOM and my data for this month has gone to waste without being used , I have no phone for 3 weeks yet I'm expected to make payments each month, once I'm done with paying this account , I'm closing my account