Total negligent and ********* procedures

I asked the manager at the Foschini account division to e-mail me 6x months’ statements as I never get statements because they still used my old postal address and after I supp**** my e-mail address she said that its on the way. Eventually I only received one month’s statement and on this statement I noticed that they charged me for sms’s send to me at a cost of R2.08 per sms. I also noticed that I have to apply for these sms’s to be sent to me. The fact is that I have never app**** nor agreed to receive any sms from them and at a cost of R2.08 per sms I am not prepared to pay for that and claim that the cost for each and every sms sent to me be reversed on my account. So for this reason I now request to be supp**** with 12 months’ statements to see what hidden costs I have been charged for the past year. Foschini has a TFG ***** ALERT option where they send you sms’s that you can apply for. I never respond to that option offer. If I had app**** for that option then they would have had my current postal and e-mail addresses so why did they send my statements still to my old address.