Third party bad service

Trust all is well, it’s with great sadness as I write to you. My phone had problem where it would switch itself on and off, I took the phone to the Randfontein store were I was advised that Tecno had problem with the software and I was not the first complainant.

The phone was booked for repairs were I was advised that the phone was no under warrantee. On the 08/02/2024 followed up with the store, and I was referred to 3G Mobile were I was advised that the was physically damage and they will need to change the mother board for the same value for of phone. I requested for the phone to be returned and was told of the fee which I was not made aware of.

On the 09/02/2023 I visited the store and will called 3G Mobile and was advised that the screen was damaged and they need to replace the screen. Am at phone were am confused if they want to make money out of me or they taking advantage because each time I call the story changes

1st My phone was out of warrantee.

2nd The Mother board was damaged.

3rd the screen is Damaged.

As I was at the store we call 3G, the consultant are so unhelpfull and unprofessional, they sound so robotic and when you ask for their details they would hung up on you. To the TFG chain with the experience I got as a frantline who sells these phone I high disappointed I have been client for so many years had an account for over 7 years all the perspective you build for so many year has been disstroyed by 3G Mobile.