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Very frustrating experience. Found out that my account has been blocked i.e cannot purchase anything with it. I am told I need to produce a letter stating that I am permanently employed to unblock it. I produced my payslips and letter of appointment however, I was told they are not sufficient and that I need a letter from the employer stating that I am permanently employed, which all of this detail appears on both my payslip and appointment letter. The worst thing is that there is my money in that account, in actual fact, Foschini owes me. I cant buy with the card and also cannot retrieve my money. Horrible service, I have never missed a payment and even after I cleared my credit, I still continued to credit my account. This is utter nonsense!!!!!!!!! Fix your process cause once i get my money, I am done with you!!!