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It was the 25/06/2020 when I purchased a bag online, order went through and I got a confirmation email and an order reference number which is p***. Two days later I got an email saying my order was cancelled due to low stock and they couldn't locate a store which still had the bag and I would be refunded back my money. Today is the 8th of September 2020 and my money is not refunded into my account. Few months back I've tried calling the Foschini online support and I was told I should wait 10 working days and the money would be reversed back into my account, 14 working days passed, my money was not in my account. I called them and I was told they don't have the money, Capitec has my money. I called Capitec bank and Capitec told me my order was processed as of the 01/07/2020 so the money was sent to TFG. I called TFG again and they said they will forward me some reservation letter that I'll need to send to Capitec Bank so they release my money. I called Capitec bank again and I was told that i cannot forward the letter as they don't have the money as it was sent to TFG on the 1st of July 2020 , so TFG will need to contact Capitec bank and do that claim. I'm so upset and I will never purchase anything from TFG ever again. Firstly on the website it does not state that there is low stock, even now if you check the bag it is still there. Secondly for them to say I'll get my money then later change and say they don't have my money is so ****en unprofessional, I honestly regret buying from them.I just want my money back and I will never purchase anything from you guys ever again.