Thembi customer service at foschini what a rude consultant

I app**** for a foschini account on the 19th of last month, been *****ying it with 3 shops already telling me one thing that it's being processed... As if that is not inaf, I phone their customer service that will consume your first 4 min holding and listening to annoying voice prompts and when u finally speak to someone they say they will transfer you and then finally drop your call... Call second time and Speak to a glorified entitled agent called Thembi who thinks she is a C.e.o and she said she won't help and she drops the call on my ear.... Third call not exactly assisted but atleast Eunice gave me an alternative to query as she also can not reach the forensic department their phone is just ringing I mean... For such a big company foschini your customer service level is very bad . It's on the lowest shops such as pep have very good customer service even though they are not such a big group like you... Please train your consultants we already dealing with a lot in our own work places but we don't take it out on other people ... We don't know if your consultants even have matric because wooooow that Thembi barbarian is too rude... For a customer service consultant. I worked in one customer service for years I've never seen or heard of such rudeness towards customers ...