The worst trained customer service agents in South Africa

Now I've heard all the excuses in the book. The customer service agents really don't have a clue on how to deal with complaints. I was asked to give my account details,although I forwarded my monthly statement. Then I was told that my monthly payments are calculated as per the balance on my account. Today I heard that my payments are increased because I made purchases during the month of April and 1 May. These purchases were paid as per agreement, but yet this so called customer agent came up with this story. This time another new agent,by name of Udene Andrews.How bad can a company go? This is outrageous to encounter mega companies that has a customer service desk with agents so badly trained. Never wil a senior manager answers your complaints, but just some of lower end salary drawers. The CFO might be too busy calculating the millions he had to pay out to the top structures in bonuses. This might be the reason why services are so bad.The only option left for me is to report this company to the National Credit Regulator.