The ignorance that Foschini has on complaints

On Tuesday I sent Foschini the below email, and until today they have not responded to my email,

Good Morning,

Im a Foschini fan, I but there almost every chance I get but lately I am so disappointed in the quality of the shoes. If they are not comfortable they get broken almost immediately after buying them, I have a few pair of shoes that I gave out only because they were not comfortable, That I could deal with because I bought them knowing very well that they are not comfortable, I have a Luella pair of shoes that I bought a year ago and started wearing it this year only to find out they are also not comfortable, that also I could deal with because should I have worn them before I would have realised they are not comfortable at an earlier stage and I would have returned them at that time.

Currently the last pair of shoes I bought with you guys are boots that are on the pictures attached,

Please see attached photo’s I bought these boots in August this year and the first time I wore them this is what happened to both shoes, See Damage 1. However I was willing to still wear them like that and not complain about them, Then on Sunday the 12Th I wore the again for the second time, The heel literally broke on me.