The Foschini Group HORROR!!!

I placed an order for 4 leggings mid Jan 2021 and when I received my order, two of the leggings were filthy, had makeup stains on them but I let this one go.

At the beginning of Feb 2021, I received a voucher from TFG group that if I spend R750 on full priced items I would get R200 off. I tried to place an order around the 11th Feb but the voucher wasn't working. I emailed the customer service but I never got a response.

I phoned customer service on 16 Feb 2021 to help me activate the voucher. However, the two consultants failed to assist me and dropped the phone on me after 20 minutes of being placed on hold for nothing. This comes across as false advertising and misleading information because the voucher was useless.

I ended up placing my order without the discount on voucher 16 Feb 2021. One of the items was delivered today (17.02.2021) but it is the wrong item and the item is damaged.

I reported this through their customer service but no one has contacted me re: the wrong order. This service is so disappointing.