CS
Carrie S

1 reviews | Active since May 2011

30 Sept 2015, 15:58

The Foschini Group are BACKWARDS

Called TFG this morning asking if I could move payment date to 3rd of each month as I get paid very last day of the month, and sometimes only 1st or 2nd. TFG insists on payments being made on 1st of month and are very quick to send out a snotty sms reminding that one is in arrears. Explained to call centre lady that this is not possible and could I change it to 3rd as many other retailers do. She didn't understand so had to explain to her 3 times what I wanted. eventually asked to speak to a supervisor or manager, surprise ,surprise none available so told her I would hold on until she found one. this is when I learnt that through staff theft, TFG has made it company policy that payments have to be made on 1st. how arachaic is that? I called about 20 various stores offering credit today and all 20 have option of payment right up to 7th of the month so TGF is truly archaic, backwards and dinosauric. Get with the times TGF. You are not the only group selling bad quality clothing so customers can go elsewhere and get much better service. Who pays your salaries?? Customers do, you idiots! So you really should keep customers happy - or have you never heard of that concept either.

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Replies (1)
Foschini
Foschini's reply01 Oct 2015, 08:17
Official
Hello fed up2,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.


Foschini Team