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Piet M

1 reviews | Active since Aug 2017

29 Aug 2017, 21:59

The Bad Service by Charity

Iam so revolted by the service I got at foshini store I have never felt so belittled,discriminated and judged by a sales consulted who doesnt have knowledge of beauty, cosmetics and products that are available in store. Got to the shop not dressed up ,felt so unwelcomed and ignored,I assume that it was because of how i looked ; A gal by the name of Charity was on duty, she just watched me struggling on the cosmetics I needed for my mom ,which accompanied me to buy her face products and make up. We eventually asked her to show us dry skin products which she just pointed distantly as if we were smelling, pointing at something that was notthere.Because I studied beauty at hydro international college, I left her and assisted myself choosing the right products for my moms dry skin.got tired of asking someone whom rep**** me as if iam bothering her,frowning at us.I could of just left the shop and went to the other branches that has great welcoming services,with smilling consultants whom are willing to offer thier services,who knows what is a customer .It didn't help me to find my own products that I thought would help my mom if I didnt get to be advised on prices and alternative products that are on special, and surely I would of not wasted much time going through most products reading each one of them so I choose the right ones.imagen if I was illiterate and found myself in that predicament of not getting assistance from sales consulted in the store?Bad hey! . But am definitely sure if I was well dressed with high heel on and make up then I would of received a different service or treatment on such illiterate consultants like Charity. I just wonder how did this Charity gal got employed and trained. Looks dont weight anyones pocket and you do not judged a book by its cover. Thanks to a gentleman man called Ayanda who convinced me to proceed with my shopping by coming on board attended us by giving price differences and advice on other products on special, really appreciated his service he went extra mile for us never judged us,keept his smile and as for that charity whom covered her name batch because she realised that she gave us a bad treatment as if we could not afford to buy in foshini or didnt qualify .got her name from Ayanda asked him out loud for her name. I will never step my foot at maphonya mall foshini store. It was on the 22 /08 17 at 5:50 at maphoya mall

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Replies (1)
Foschini
Foschini's reply30 Aug 2017, 09:44
Official

Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

TFG