TGF Online purchase

Hi All,

i have been struggling to sort out my order p ********** 32 . It has now been automatically cancelled due to the fact that it took so long to sort out. I ordered on the 16th April and its is now the 18th. I payed with an eGift card and the order is showing non payment even thou they took the value from the card . R900. I have called customer services many times over the 2 days and spoke to many consultants but keep hearing that it has been escalated etc etc. how difficult is it to put the money back on the card so i can retry. The order has been auto cancelled so the only option is to give the value back to me. Why is that so difficult?