TGF GROUP POOR CUSTOMER SERVICE

I app**** to open a tgf account after receiving a letter saying I had a pre approved account to which required me to go into the store which was in January 2019, I received one SMS saying the process was started, then when I called the call center I was told my account was duplicated therefore it was declined and I should apply 3 months later, so yesterday 26 June 2019 I decided to register online for an account only to see I was declined previously therefore I wasn't able to open an account so yet again I called the tgf group today for them to tell me that I can't open an account for the next 3/6 months because on their system shows it was declined due to duplication yet again.when asked to speak to someone who could actually assist with possibly deleting the previous applications and re processing it I was told it. Was impossible and I should wait the waiting period. What pathetic service from the tgf group.