1 reviews | Active since Oct 2016
TGF CELL PHONE INSURANCE IS A WASTE OF TIME!!
One of my employees phone got pick pocketed from him. He then went through all the trouble to go to the police station and get the handset blacklisted and obtain an ITC number. He submitted his claim 18 December 2017.It is now 19 January 2018 and he still has no new phone. His used about R300 airtime to try and contact the number for the insurance but you hold on forever to get cut off. The account is paid every month and insurance money gets taken off the account.This is theft!!!Why does it take so long to process a claim??????Its disgusting how customers are treated. too happy to take money for insurance but not willing to payout.!!!!I will be taking this further as i feel its unfair that low earning citizens have to spend hundreds on airtime to try and get answers. You guys just take advantage!!!
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG