TFGA

Following me being a customer with TFG for over 6 years and not having used my Foschini account since December 2021 DUE TO MY ACCOUNT HAVING AN "OPTION TO BUY" blocking. - Following numerous e-mails to a Supervisor/Manager in TFG accounts, and calls i was assured (AM - for now i shall not furnish name) i have still had NO UPDATE, although (AFTER SENDING THEM BANK STATEMENTS, ID, MARRIAGE CERTIFICATE and a SCREEN SHOT OF MY FOSCHINI CARD) i was promised that a certain (Ms W) in Forensics would be contacting me.... I called TFG AGAIN (now a week later - no news from TFG Accounts)eventually got through to a Gentleman called Byron in - "FORENSICS" who informed me that i will need to physically go into FOSCHINI for final verification. When i needed the online service the most (following a huge op) I HAVE BEEN BLOCKED! TFG RETAIL have a lot to learn when it comes to CUSTOMER SERVICES - which based on the Trust Index Rating of 2.5 out of 10 simply rings true.