TFG WORST ONLINE SERVICE EVER!!!!!!!!!!!!!!!!

<p>I regret opening a Fochini account , upon opening my account the sales consultant was boasting about there online service . I place a order for two items on the 29 November 2016 got confirmation of order and payment processed succesfully. Two days later I received an invoice only for the one item , I contact there call centre and I was informed the product that is not invoice are at the warehouse and will receive invoice shortly . The next day I followed up again, I was told that the order is in process I dont need to worry everthything is sorted and someone will come back to me. On Friday I got the first item via fedex and I contact there call centre again and was told this time that they are sorting out the stock at the warehouse and it takes at least 3-5 working days to deliver . This morning (06/12/16) I followed up on my order becasuse its way past 5 days period and I was told by them my order was canceled beacuse they had limited stock and the amount was credited to my account. I never receive an sms or email informing me that my order was canceled. Oscar (call center ) told me this morning that their system was slow and they had over sales on that item but there is one avalaible for a much higher price. I dont want to pay the current price because I paid for the item on the day of sale , I told the manager Clinton Wood ( who also assumed that I can't do my maths) who tried to convince me that the current price is less then that what I initially paid. I know that they got taught what to say but you are not dealing with puppets . What happen to the days where customers received proffesional and compentent people .</p> <p> </p>