TFG WHERE IS MY PHONE?

THANK YOU FOR APPROVING MY CLAIM,BUT WHERE IS THE PHONE?I have purchased a new phone , cause when I went to the store straight after the area manager at ellof called and apologised and adviced that my phone was ready to be collected and that the store will be in touched, since I stay close by, I went to the store and was told the phone has been ordered And apon arrival I would be notified, till today nothing, went to the store yesterday and requested for the area managers number which was not available and not having airtime to call your call centre decided to write back. I am so disappointed cause I thought with a claim u able to take any phone worth that value if the item is no longer available but that did not happen and was tired of waiting and bought a new phone as I could not survive using a burner phone. Please also not blame the guys that work there as their follow orders like any other employee would do. My request at this stage is to have all my premiums that I have paid back and also credit my sportscene account (vaue of the phone)as I don't want any business with TFG anymore and Will pay the difference on Friday and close my account...and word on the street says this is how you guys deal with claims. I am so disappointed and angry at this stage that I had to pay R4800 for a new phone since TFG decided not to give me a phone as promised. It's sad cause I had to starve the whole month cause of a new phone I had to purchase as my job requires me to have a smartphone,should I have been given a chance to pay the excess of R1300 I would have been a happy customer but No I'm angry and want nothing to do with TFG. Thank you so much TFG.