TFG rewards-WHAT A ****

Item: Foschini
Rating: 1
Author: Quintin S

Donna-Clair sent my wife a reward for her birthday on the 14th of Dec. My wife's birthday is on the 19th. The 26th we went to a branch at Centurion Mall just to be told ... 1. The number does not mach the card number then minutes later....2. The voucher has already been redeemed and asked my wife if she did not redeem the voucher. The sales people at the branch refused to give their names or the managers name and they dont wear name badges. Head office would have contacted my wife within 2 minutes after waisting more than an hour to resolve this issue at the branch. STILL WAITING FOR THE CALL!!!NO CALL RECEIVED!!!!! WHAT A **** !!! AND **** SERVICE!!!!

Helpful (0)

Replies (3)

Foschini's replyOfficial

26 Dec 2017, 15:08

Thank you for bringing this to our attention. We’ve passed your feedback on to the team who will be addressing this issue. We will be in touch with you to discuss the outcome of this situation.

Thanks,

The Donna team

Foschini's reply26 Dec 2017, 15:08

Official

Thank you for bringing this to our attention. We’ve passed your feedback on to the team who will be addressing this issue. We will be in touch with you to discuss the outcome of this situation.

Thanks,

The Donna team

Quintin S's updateReviewer Update

31 Dec 2017, 09:58

Not sure what decade, century or millennium Donna-Clair is going to return a call? Worst sevice I have seen this year. Keep a carrot in front of a donkey's nose, not customers. Sure won't be shopping at Donna-Clair again.

Quintin S's update31 Dec 2017, 09:58

Reviewer Update

Foschini's replyOfficial

31 Dec 2017, 10:04

Good Day Quintin

We’re looking into this and will make sure that someone gets in touch with you. We apologise for the wait, and we’ll make sure this doesn’t happen again.

Thanks,

The Donna team

Foschini's reply31 Dec 2017, 10:04

Official

Good Day Quintin

We’re looking into this and will make sure that someone gets in touch with you. We apologise for the wait, and we’ll make sure this doesn’t happen again.

Thanks,

The Donna team