TFG POOR SERVICE

This a complaint against The TFG group with regards to their American Swiss shop

People don't ever try to make a refund transaction with them , I've received the most appalling customer serine from them , I've been trying to get a refund from them since the 21st of Jan 2022 , I've spoken to numerus people at the customer service center with regards to the refund promise were made but still no payment yet they've taken my bank account details last week Tuesday promising a refund by Thursday again last week its now Monday and still no money or any communication from them still at the moment no one is available to help me with my query not even the people that were spoken to last week . If any one can assist me with this query please feel free to email me , the SERVICE IS APPALING THIS WAS A CASH TRANSACCTION NOW I NEED TO BEG THEM FOR MY OWN MONEY.