Tfg, Poor customer service

Here I am again complaining about TFG. I want to pay my account but I am unable to load Tfg as a benificiary on my Fnb app. I’ve always used a different bank, but cannot use it anymore. So after struggling, I phoned the Tfg billing department to ask them what exactly is the title to type in i.e. ‘the Fochini group’ the Tfg pty(Ltd) etc. I asked her to please e-mail me the exact title. Needles to say My request was met with sceptism and doubt. I did receive an email but to only threatening me more and none of the info that was asked. I’m so tired of having to complain to Hello Peter but this is the only time they seem to really listen and react. I have tried numerous times in the past since I have opened my Fnb account. I know I can pay at a store or atm, but I live in a small coastal town and it’s not always convenient.