1 reviews | Active since Mar 2019
TFG ONLINE PURCHASE/GREENACRES TFG STORE
I purchased ESTEE LAUDER FOUNDATION last week Thursday, yesterday I received an SMS confirming that my parcel is ready for collection at FOSCHINI GREENACRES. I went to the store in my lunchtime and when I got there they couldn't find my parcel they ask me to return later. WHICH I DID. On my return to the store at 5pm they were still looking. WHAT MADE MY UPSET is that I waited 1hour and 30mins in store just to find out that the store missed placed my parcel.
WHEN I OPENDED THE PARCEL AT HOME . I DISCOVERED THAT THEY GAVE MY THE WRONG SHADE OF FOUNDATION.
I WASTED MY TIME GOING UP AND DOWN TO THE STORE AND THE PETROL I MADE TO USE TO GET TO STORE AND THEN THEY LET ME WAIT ALL MOST 2 HOURS TO GET THE PACKAGE .
FIRSTLY THE FOUNDATION IS NOT CHEAP.
THIS IS THE WORSE EXPERIENCE I EVER HAD WITH TFG GROUP.
Please allow us to convey our apologies for the entire negative and frustrating experience - from the delay in receiving your parcel, the inconvenience you incurred, as well as having received the incorrect product. We're so sorry this happened!
Please be assured that we have brought this to the attention of our team, and a consultant will be in touch with you shortly to discuss a resolution.
Kind regards,
The Foschini Team
Please allow us to convey our apologies for the entire negative and frustrating experience - from the delay in receiving your parcel, the inconvenience you incurred, as well as having received the incorrect product. We're so sorry this happened!
Please be assured that we have brought this to the attention of our team, and a consultant will be in touch with you shortly to discuss a resolution.
Kind regards,
The Foschini Team
