TFG online order stress

I have had an account with Foschini for more than 5 years and never did I receive pathetic service until this week. I always use online shopping and one of the people that suggested that Foschini be added online too. They 1st added Exact and later Foschini. Before that I was buying at Duesouth. (Just to illustrate that's how much of fan I am towards the TFG group).

In my history of ordering I would always get the delivery within 3 days. Yes they do say standard delivery takes more time but always over delivered-I was dazzled.

So I placed an order Monday morning and I need the items for this coming weekend. Like I said I expected 3 days like always. So I phoned the online call Centre and spoke to Kezia. She was so rude and speaking over me and didn't give me a chance to explain myself she just told me the order was within TAT. I told her my order status beestuck at the warehouse for 3 days and that's unusual.

I asked her to escalate the matter. She told me she can't. Asked to speak to someone else....she put me on hold. And came back to me and changed that the was comms sent to them that there is a glitch on the system for status update... Yet she didn't tell me about it until I asked to speak to a supervisor or so. I am extra dissapointed and saying dissapointed because of lacking a better word to explain how I feel.