Tfg online order

Placed an order online on wednesday the 8th of September 2021. Paid for the order using my exact account and the difference using EFT via Ozow. On thursday i checked status of my order and it said “awaiting payment” was surprised as i paid for my order the difference went out out of my bank account. I called them they said they did not receive the eft payment was then advised to send an email to *** with proof of payment for them to track the eft payment. Next thing Thursday evening i get an email that my order was cancelled because of no payment. I call again and they said they will get back to me. I am never buying from them ever again! I am closing the account 1st thing monday morning!!! What breaks my heart is there was a sale and my order was almost R5000 but they still just cancelled it. I HAVE NOT EVEN BEEN REFUNDED ON MY BANK ACCOUNT ONLY MY TFG ACCOUNT WAS REFUNDED!!!! HORRIBLE SERVICE!!!