TFG Online - Horrific Service

Good evening Mr Anthony Thunstrom CEO TFG Group

Order No. p***

I have gone far and beyond to get my problem solved without any success.

On 30 Jan 2022 I bought Nike running shoes online. I paid R999.95 cash and was so excited to receive my new running shoes for which I have saved up.

A few days ago I received an email from TFG informing me that the courier could not get my address and the parcel has been sent back. I was furious. I have always received items I bought online from other companies and their courier people could easily find my address. Another thing is that my address was very clear on the order and my mobile number was also there. Why couldn’t they call me.

Then a day later I received a call from a lady at TFG informing me that the content of the email might be misunderstood. What actually happened is that the courier did not have enough time to deliver the parcel and therefore will deliver the next day, which was today.

Today the 8th of Feb 2022, RAM pitched up at my house with a parcel. Before I took the parcel, I noticed that the parcel was very small and it bends and its soft. I informed the courier guy that it is not my parcel as I ordered shoes (which I hope would come in a Nike box). The courier guy told me that it was my order and refused to take the item back. He then informed me to get in contact with TFG and inform them of what happened and then they will give instruction to RAM to pick up the items.

I am so so so disgusted with the service from TFG! This is totally unacceptable. I paid immediately and cash! Really!

I am not getting any response from anyone and now I’m sitting with items valued at +- R450.

Please explain to me how could TFG get the order so wrong. Where is my shoes? Where is my money?

Is this the way customers are being treated. Now I have to wait another week or two for RAM to collect the returned items, which was in the first place not my fault, then I have to wait for TFG to send me the correct order, which most probably will be wrong again. How do you do business?

I have never ever seen such bad customer service.

Be assure that I will post this on HELLOPETER.

If I aske for a refund, I am pretty sure it will take a month before my money is back in my account.

TFG are **********!

I am truly looking forward hearing from you and I am very excited to see how this will be resolved.

Regards

C Iliadis