TFG online horrible horrible service and assistance

This problem has already been discussed with TFG online before and several promises that it would be sorted out was made and not done. Exact same problem remains.

I cannot complete an order on my profile. They have reset my profile many times vut it does not work. My profile also shows 2 account one which is not active anymore. I have begged them to remove this account as it is not working for years. But I remain with two accounts when logging in.

My first and biggest oroblem is that when I try to order on my profile online, I only come to a certain point the. I'm left with a blank irrisponsive page. And can not go on. I can say this problem is for years now. All the operator can do is to 'reset' my profile, which is not working!

Example:

I choose an item. Add it to my cart Go to cart and order. Then it takes me to delivery options and I choose my choice of option. Then It askes payment method. I choose a payment option and click proceed.

This is as far as I can get. Thereafter I get a page that is stuck and no options to proceed.

As I said I addressed this many times in past years and promise after promise that it would work after being reset does not live up to thise promises.

I can order when I choose not to log in. And have to put in my account nr. But why can't I use my account on my profile.

I need my profile to be completely deleted, both my current working one and the years old one still appearing, and then I created a new online profile. Maybe that will work.

In the meantime I cannot even change info like my phone number on my profile as it permanently keeps giving an error if I do try to do it.

I also don't get my monthly statement via email anymore like I used to.

I accidentally saw on my profile I'm in arrears. What is shocking to me is that I am charged several excessively high fees for sms'es to remind me that I am in arrears as well as R20 for a letter. Question is to whom ot where has this letter been sent as I am not in possession of a post office mail box for many years. And my phone number has changed quite a while ago. I am being charged for letters and sms'esI never see or even know existed why? Because YOU (TFG) cant fix the errors on my profile and I can try as I loke can't get to change my phone number and address on the self help. And you just stopped to send me statement emails or these expensive and seemingly constant reminders to a phone that does not work anymore. Is this my fault?

I think TFG online is dishonest and sly to charge a person so much anyway for a lousy sms that maybe cost you 1c and a letter that I don't even think was printed on paper and has no where to be sent. No to mention that because of all this I am now in bad standing on my credit score.

If you fixed my online profile when you promised my details would have changed and I would be reminded that I am in arrears the first time. I feel I don't want to pay for these lots of sms'es and letters tgat never got to me.

And still... I cant order on my profile because it stuck always after selecting payment method. Didn't used to be like that.

And your resetting DOES NOT help. And every time I speak to an operator I get the same generic answer and **** promise that it will work after resetting.