TFG Online

Good day

I purchased 4 items online and paid for them on the 27th May from Exact. I then received only 2 of the 4 items. I have contacted TFG online service for the past 4 times, the last time being today, a few minutes ago.

The answer l have been getting since the 7th of June, when l call is that they have escalated the matter and are waiting for a response from the courier and shop , that the items were coming from. Surely it does not take over a week to check in the shop if those items left the shop , or are still in the shop or are with the couriers

All the TFG agents have informed me that they will phone me with feedback within 48 hours, and l have received no feedback or call from TFG, I just spoke to a consultant on the phone, a gentleman who also does not know when this will be resolved

These items were specifically bought for winter and we are now half way through winter, and am not sure when this is going to be resolved.