AP
Aston P

1 reviews | Active since Oct 2018

05 Mar 2019, 10:14

TFG MARKHAMS / FOSCHINI ***** AND BAD SERVICE

DECEMBER 2017 I OPENED UP A MARKHAMS ACCOUNT IN GATEWAY IN WHICH I WAS ADVISED THAT THE TFG ACCOUNT WOULD BE LOADED WITH R1500 CREDIT AND ONCE I FINISH THE CREDIT THEY WILL CHARGE ME R99 / R150 P/M WITHOUT ANY ADDITIONAL COST .FEBRUARY 2018 I USED THE CARD AND BOUGHT ONE ITEM FROM AMERICAN SWISS IN GATEWAY THAT COSTED R700 / R699 AND THE GUY THAT ASSISTED SAID TOTAL TO PAYBACK IS R800 . I WAS BILLED R200 + FROM APRIL 2018 UNTIL AUGUST 2018 ,THEREAFTER I WAS BILLED R300 + UNTIL DECEMBER 2018 , MY LAST BILLING WAS R500 + .I STOPPED THE ACCOUNT IN JANUARY 2019 AT THE GATEWAY MARKHAMS . THEY SAY MY BALANCE NOW IS R4000.00 + .IF THE ITEM BOUGHT WAS R800 AND I WAS BILLED R200 + THAT MEANS WITHIN 5 MONTHS THE ACCOUNT WOULD HAVE BEEN FULLY PAID .( R200 X 5 MONTHS = R1000 ) . MARKHAMS AND TFG GROUP IS TERRIBLE AND FULL OF LIES AND ***** .

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Replies (1)
Foschini
Foschini's reply06 Mar 2019, 09:45
Official
Good Day

 

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly. 

 

Your patience and understanding is appreciated.

 

TFG