TFG & Markhams Canal Walk Bad Service - Cellphone Repairs

The level of customer service is absolutely shocking. On Monday the 18th February 2019, I booked my phone in for repairs at Markhams Canal Walk. The device was ensured by TFG. Before I booked the phone in on Monday I give the insurance department at TFG a call to find out what the process is. They advise me that I need to book the phone in at the store and they will receive the phone on there side with 24-48 hours. On Friday 22 February 2019 I call the insurance department to follow up if they receive my phone. After speaking to a woman in the insurance depart who was very helpful. We establish that that phone was still in the store. The consultant in the store never sent the phone to the relevant department. Well, today I call the Markham Canal Walk again just to find out that the phone is still in the shop more than a week later. This is the level of service we pay me. This is absolutely disgusting that we need to beg and quality customer service. #fromaphonelessguy