1 reviews | Active since Aug 2018
TFG Magazine *****!!!
I opened an account with The Foschni Group a year ago and am currently facing threats of being blacklisted for not paying an overdue account for their promotional magazines one receives in the post... This has been going on for 3 months now..
I opened the account in June last year (2017) and bought 1 item which I paid off over a 6 month period - never missing a payment. Next thing I knew, near the end of May this year they were calling me and emailing me to pay an account of R900 incurred from their magazines and at the same time threatening my credit record!
I wasn't even aware that I had signed up for these in the first place and demanded proof, after weeks of waiting and speaking to a bunch of different people, I was finally sent 'proof'of accepting these magazines during my online subscription. My argument is that although I may have selected these (not even realising they were magazines on the form as it doesn't state "magazine" next to the options I chose! I thought I was signing up to receive certain emails / promos based on my preference..) I never agreed to pay for them?! There is no indication of charges anywhere on the form they sent me.
So long story short - I am still waiting for the proof where I agreed to pay for these magazines and have yet to receive it..!
I really cant afford to have my credit record ruined when I have been so diligent about payments where payment is due!!
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
