cJ
corlett J
1 reviews | Active since Oct 2017
05 Nov 2018, 18:41
TFG just don't care about clients
Hello Peter I bought a phone on my account from Foschini Aucland Park and then lost the phone, i've submitted my insurance claim a month ago and till now no one has contacted me. The consultant at Foschini promised to speed up the process and still nothing happened. I would like to know if I have to go on my knees and beg for feedback?or do I just close my account with the TFG group?
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Foschini's replyOfficial
06 Nov 2018, 15:38Good day.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Foschini's reply06 Nov 2018, 15:38
Official
Good day.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG