TFG Is Misleading Customers and Damaging Credit Profiles

TFG is completely dishonest and *********. I have made every single payment arrangement on my accounts and honoured them without fail. Yet when I checked my credit report, I was shocked to discover that TFG is falsely marking my accounts as having “missed payments.”

Here’s the ****: I usually set my payment arrangements for the first weekend of the month. Now TFG claims that even if I arrange to pay on, for example, 5 October — and actually pay the full agreed amount — they still record it as a “missed payment” just because it wasn’t paid on the 1st. Not once did any consultant warn me that paying after the 1st would damage my credit profile.

This behaviour is deceptive, misleading, and shows a complete lack of transparency. TFG is actively harming consumers with rules they don’t communicate. I demand that this be corrected immediately and my credit report updated. This level of misconduct is unacceptable