TFG *********** and horrific customer service

In Jan 2018 i paid my total outstanding balance and requested to have the account closed as i was in the process of purchasing a house.I was informed that i needed to wait till the 13th to have my request completed on 23/01/2018 after numerous attempts i finally got a letter which is still in my possession stating my account was in the process of being closed.March 2018 i received a number of sms's relating to an amount due this for the subsequently closed account. On 07/03 after consulting again with an agent i was informed my cellphone insurance was not cancelled hence the outstanding balance.I personally contacted Finrite to cancel the relevant insurance on the same day and paid the account again.After that i have had no end to this pathetic attempt at closing an account which now has now lead my credit profile to be affected negatively.I have been promised by numerous agents they will personally close the account once a Meagan who has no surname who has never contacted me has finalised a reversal request for the R53 which now has steadily grown to R73.How long does a reversal take i enquired i was informed they are not sure.I keep dealing with different agents giving me false hope and clearly after receiving a very disturbing mail about this account being in arrears from the collections department again i am being lead by my damn nose...The accounts department does not liase and as i was also informed is not responsible for the collections department and vice versa yet both these departments deal with the very same account an account that supposedly has notes attached regarding my request and the resolution they have for me...where is the communication within this company?client/customer service is non exsistant they create illusions to their clients the level of incompetence reaks from the initial customer service agent through to the teamleaders and management who also seems to not have an idea as to what their purpose is within this company....the fact that none of them wants to take ownership and be held accountable has now had an impact on my reputable credit profile which i needed to maintain stable and untarnished from Jan for 6 months in order to sought out my personal goal...someone has to pay and i will not leave any damn stone unturned until i get whats due to me!!