TFG group catalogues full of lies

After seeing a beauty catalogue dated 17 July to 4 August 2019, I made a purchase of Pretty by Flomar which supposedly came with a set of make up brush set on the 29th of July. I recieved the package but there was no free gift as promised on the catalogue. I sent emails 3 times to the online support, nobody responded until I phoned. After phoning I received an email telling me that there always no stock of these brushes. This is not the first time TFG does this to me. Now I'm starting to wonder if this is TFGs way of making sales with empty promises to us. I ended up purchasing 3 items with the thrill of excitement that I'll receive a gift and it was all a lie. How can a giant group this big run out of stock? Why even put it on print that you have stuff when you know you mean you only have 1 promotional item from a sale. I do not believe that these brushes were out of stock. I think either there was no promotion at all to begin with or that Foschini staff forgot to pack my gift as oer catalogue. I'm truly getting tired of this group and it's beauty division's lame excuses. A cashier at one of the shops opened my foundation which I was purchasing. after reporting this, I received a call that I will be contacted to exchange that product. That was it. I waited and waited and waited. Until the foundation was finished. I'm sick and tired of your lies TFG. I just want my brush set as promised on the catalogue. You couldn't possibly have run out of stock. That's just an excuse to not provide me what you printed. You guys know that there is no way we could prove that it was not a mistake to complete a sale and ensure everything is in order. So you run obviously to the next available way out. It's impossible for such a giant group to run out of stock. What TFG may do is just be transparent on their catalogues that you are promoting something for close to a month but there will only be less than 5 items actually on promotion. And upgrade your online service to prompt us when you have "ran" out of stock so we will not be bothering going ahead with buying. You print a million catalogues for us to see promotions which aren't even there. You're getting us excited for nothing with your empty promises.