TFG FOSCHINI SERVICE IS DESPICABLE

Good Morning

I kindly request your feedback with regards to the ***** case that was reported, I am a victim of ***** and and identity theft I have never lost my ID nor have I replaced the TFG card. I have attached the dispute forms for reference.

I am very disappointed to say the least, I contacted the Forensic department on the same issue in the month of November2021 and I was informed that I will receive feedback from the Investigator to date I have not received any form of feedback . I have been prompt paying my account on the transactions that are legit and my concern is that the ********** disputed amount is quite high and that affects me because my monthly due payment is high. This matter is quite frustrating and this service I am receiving is beyond the word unsatisfactory. The cameras are installed for a reason signatures are there for a reason these were store purchases for goodness sake and the area which these transactions took place I have never ever transacted there ever . To show that these were alarming transactions I was contacted by the very same TFG that suspected ********** transactions is taking place but the way this investigation is being carried out it is like there was negligence from my side and the real problem is controls that are weak, employees who collude to make a quick buck at people expense.

I wanted to buy using the TFG card at exact Newtown yesterday and the transaction declined the cashier told me I replaced my card. The concern was overwhelming that's how flawed and easy it is to **** and de***** clients. I have never lost my ID nor replaced the TFG card and now I have to account and suffer. This is unacceptable

REGARDS