TFG Foschini JHB CBD Unhappy customer

Worst service ever at Foschini JHB CBD I held an account with them for over ten years but everytime the staff failed to up my buying power even with all paperwork needed provided to them 2020 has been hard for almost everyone that's not a secret I paid my account in march before lockdown and the balance was R72 to my surprise in july the called me endless times demanding R983 of which I didn't buy anything from my last payment to them I went to the shop and the cashier lazy as they come took 2hours to help me only to tell me the balance was from the emails calls and smses sent to me demanding payment.. I got extremely bored by that and decided to close the account at once I paid off every cent they said was owed to them and she gave me a number to call one 2one and cancel my airtime contract myself as it was after 4pm but I came to the shop at 2pm I called them the next day and was told I will be billed for that month only and the next month It will be closed I agreed and paid the amount owed in full again at the end of that month to my surprise they sent my account to debt collectors who call two times a day explaining the same thing until I lose it upstairs....then today they called again and I explained again that I closed that account and the helpful Raeesha lady put me through to their customer care call centre I spoke to one guy and he said he will put me through to one 2 one to understand why I'm being billed I spoke to one lady who said I got billed for the other month after closure of account so I must pay the amount otherwise it keeps going up Her version of amount to be paid was R79 I asked her to put me through back to the customer care only to be told that its for smses and calls recieved for that R79 billed it's now close to R400 all I'm saying here is please FTG hire people who want to work not people who cant help customers now I'm parting with 1383 because of negligence in one of your shop employees who could not handle my miserable account I'm not a happy customer at all I'm sorry I wont come back to your shops even buying with cash I guess you are happy for taking my hard earned cash for nothing