TFG foschini

I purchased a shoe online however clicked on the wrong address, when the shoe was deliver to the sportscene in randfontain I was unable to collect it however Bongi from the store followed up on why haven’t I collected it, resulting in an agreement to deliver the shoe to sportscene Eloff street, however only to find out the shoe has to first go back to the warehouse, the I requested for a refund but no there is a long process that does not concern me for I have not collected the shoe and not in my warehouse but the tfg onlines warehouse. This all started from 04/11/2019 with so many calls, emails, requests and promises from Online consultants (Lunga, Michaela, and Ashwin) till today nothing has been don’t is this acceptable in anyway, I say NO. ALL I WANT IS A REFUND On the order number p***