TFG / Finrite insurance (horror)

Dear Foschini. I took this insurance with you, tell your people to tell your partners to fix this situation. I don't understand why I have to pay for an insured phone.

logged a claim for my phone on the 16 August 2021 at Foschini Greenstone. Its was approved and a new phone was issued to me. All documents were completed correctly by Hlezi from Foschini Greenstone and sent through to Finrite. Its been just over a month now and poor Hlezi has been trying to get you guys to sort this mess out but she is being sent from one department to another.

Its been over a month now and my account still shows that owe R3999 for a phone that insurance had to cover. Can someone fix this mess. I now have to pay for a phone that was insured and claimed on time and correctly. Foschini, TFG Insurance and Finrite are sending us from pillar to post and suddenly no one knows how to fix this.

Last point of contact was Christelle (on **********and select option 3) who advised that Thandiwe would sort this mess out. Weeks later the phone is still charged to my account. This is such terrible service.