TFG eGift Voucher ****

I would like to complain and report ***** that occurred with my eGift card. I visited @Home Centurion Mall in Pretoria the other day to redeem my eGift card. To my surprise, the card had already been redeemed. According to their system, it was redeemed on the 12th of January at Sterns in Cape Town. I cannot believe that after struggling and pleading for my eGift card, which was purchased with my own money, I am now facing this situation. It seems that someone may have been monitoring or checking the validity of my gift card. This card was only received by email, and I have never shared it with anyone. Furthermore, I do not know anyone in Cape Town nor am I related to anyone there. On the day the eGift card was redeemed, I was in Pretoria. The same situation happened to my sister a week ago when she was given an eGift voucher, to her surprise when she goes to the store a day later to redeem the voucher, it was already been used. I am requesting that this issue be thoroughly investigated, if possible they should stop this eGift card system because I feel like it’s a scan and its benefiting the *******. Or if they can ask the person whose redeeming the voucher to verify themselves. I’ve sent lot of inquiries to customer service and to no avail. Please track the individual who *****ulently used my gift card and refund the amount back into my account. This eGift system has failed me, and I refuse to be ****med in this manner.