TFG dissapoints me once again?

I am very angry and dissapointed in the service I got from total sport online store which is under the TFG group. I ordered a takkie online on the 22nd of November 2018 on the total sport website and everythng was successful even my money was taken from the bank, when I checked later on it said that my order is processing. I checked again in the morning and it said my order is cancelled I called the TFG online support and they were not helpful at all, I was told there is nothing they can do I even spoke to the manager who was very rude and unprofessional and she told me I will be refunded in 3-14 working days so I asked her isnt there anythng they can do for me and she said no if im not happy I can email their head office...she did not care at all and I asked her if they cannot reinstate my order and she said no , so I told her I needed the money asap so that I can purchase something else and she told me that I needed to wait ..I called again hoping to get someone who will be helpful and I spoke to a very nice guy called Cameron who explained to me the process, but I will never again use Tfg or recommend it to someone the people there are rude and unhelpful its like they are forced to work there and they dont treat customers with respect this is my second time where I am very disappointed with the Tfg group