OM
Onkabetse M
1 reviews | Active since Aug 2013
18 Feb 2015, 11:47
TFG App Error
Hi,<br> <br> I have been trying to buy airtime with the app and it gave technical error message as said I must try again later. I kept trying again as the message said with no success. I have realised that the airtime amount (R280) has been deducted from my account and I have not received any airtime. I have been calling the customer services and the consultants have been nice but they all did not resolve my problem. Its been three days already and im really getting frustrated.
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Foschini's replyOfficial
18 Feb 2015, 12:06Hello OMathibe,
Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.
We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Customer Service Representative. They will be in contact with you shortly with assistance in resolving this issue.
Kind Regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.
We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Customer Service Representative. They will be in contact with you shortly with assistance in resolving this issue.
Kind Regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
Best regards,
Foschini's reply18 Feb 2015, 12:06
Official
Hello OMathibe,
Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.
We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Customer Service Representative. They will be in contact with you shortly with assistance in resolving this issue.
Kind Regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.
We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Customer Service Representative. They will be in contact with you shortly with assistance in resolving this issue.
Kind Regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
Best regards,