TFG and @home stores

<p>I have been a TFG customer for a few years now and my last credit purchase was in October last year, the account I had to pay over 6 months as agreed with the @home store in order to avoid interest. Today I call the TFG customer care after a failed attempt to link my store card to my online profile and then I was told that my account had been flagged and closed. I have had stop orders issued against my bank as a way of paying back the account and this was supposed to be in 6 equal parts. Now I am being told I have a balance of R16 yet the R865 installments had to cover the agreed upon 6 months period. I explained to the customer care person that this is not right as stop orders attract bank chargers in eccess of R16 and now for the 7th month they will be looking to debit my account for R16 which will cost me unnecessarily.</p> <p> </p> <p>I was told my account was closed because they could not get hold of me to confirm my purchase and they closed my account yet they have been taking money from my bank account! I ahd forms filled with my full contact details which today they do not seem to know and I even went back to the store to update the card and everything else some time last year.</p> <p> </p> <p>I am gonna close of this account and instruct my back not to process any stop order for R16 as I do not know how that balance came about when all the ought to have done was to calculate 6 months worth of payments.</p>