<p>Its been (4) four weeks since I have cancelled my contract with 121 TFG, and I was told that I must go to a TFG store to buy and rica the new sim card and wait for a period of 24-48 working hrs (I have bought two now since then but not assisted) my nr was going to be migrated back to MTN- prepaid, and I have been in contact with them ever since. I also tried to write them an e-mail but I got no response since this moment. I find it difficult to lose the nr I have been using for about 7 years now. </p> <p>I recently went to a store locally and the sales person called and he was also told that the number is already with mtn, but when I call mtn; the say my nr is "Inactive/hybrid- meaning that they cannot access it on their side and I'm always adviced to call my serv provider (121-TFG) they can help me, so I am confused on where am I gonna get the help I need. I just want my nr back (My future depends on them).</p>
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated
TFG
Best regards,
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated
TFG
Best regards,
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