TERRIBLE UNFRIENDLY SERVICE AT FOCHINI

<p>I came the the cresta mall Foschini Branch 2 weeks ago and searched to purchase an Estee Lauder foundation. I usually use the Rich caramel but was advised by a friend to try the Rich ****** and so i went to Foschini to ask them to provide me with a tester or sample so i could buy a foundation and powder that worked for me. Upon arrival, i was looked at without being assisted. I eventually asked for help but was told that the lady who works at the Estee Lauder Counter is not working and therefore i cannot be helped. I then was annoyed because how do you turn away a customer because the designated counter staff is not working! I explained what i needed but was treated badly and no service provided to me, i then asked for the manager who took forever to attend to me with a lazy uninterested attitude. She was not prepared to listen to my frustration and i told her what i required. She then told me she could not help me either and when i got more frustrated i asked her "how can you not assist me", she told me that she doesnt know what i want. I was even more disappointed because i just explained to her that i needed the powder and foundation, she then said "Oh" and said they dont have the colours and no stock. She further told me to put me off the product, that i am too dark skinned for the Rich Caramel and it wont work for me yet i have been using it for 5 years and it works fine. I told her how discriminatory that is and that she has no right to tell me what works for me as i didnt ask for advise on Rich Caramel, i asked for a tester for Rich ******. I felt so embarassed and was with my husband who walked away feeling. She then went away and never came back to which i waited thinking she was checking something. While waiting a lady at the Kadashian hair range was talking about a product that i was interested in for the hair, she just started spraying the items without my consent and when i picked up something i was looking to buy off her shelf and touched the nosil to spray, SHE RIPPED IT Out my hand and SAID NO!!! DONT DO THAT. I then decided to tell her off and say how unprofessional my experience at Foschini was, i went to buy my make up and hair products for the month and as a customer i should feel welcomed but i was literally experiencing a "PRETTY WOMAN" bad attitude judgemental experience by a reputable brand. I am disgusted at the behaviour or people who in this day and age should value their jobs knowing how difficult it is to secure one. People in customer service should be able to dedicate their time and efforts and be friendly and welcoming irrespective of who you are, what you look like, how dark skinned you are and respect should be a mutual thing. I cannot believe that the Foschini Group has such pathetic rude and uninterested staff let alone management!</p>