Terrible service

My cell phone was submitted to the store on 29 July 2018 to have LCD & sim slot fixed. The day when I took my phone to store the manager (Pam) told that I should come back any time during the week as the cell phone consultant was not at store. I refused & insisted to be helped; Tersia took my phone made copies of all the documents & she also told me that Reagan will phone me the following day. The Monday nobody phone; I phoned the store told Reagan what must be fixed & I told him that the phone is under warranty. The Tuesday Reagan phoned to confirm if the phone must go the supplier of the Finrite; I confirmed that it should go the Mobicel since the phone is still under warranty. Finrite phone me on 04/08/2018; they wanted me confirm the incident date. I told the lady that she should contact Foschini because Mobicel should handle the claim.

On 13/08/2018 Mobicel sms'd me confirming that my device was send to the store. Foschini phoned me on 16/08/2018 but they could not get hold of me. On 24/08/2018 I phoned the store and confirmed with Unela that my device was fixed & ready for collection. I told her that I will collect the phone over that weekend.

On 26/08/2018 I collected my phone only to discover that the LCD was not replaced. I asked the Pam (manager) if the sim slot was fixed she checked the report from Mobicel but could not confirm what was fixed. Pam promised me that she will contact Mobicel the Monday then she will get back to me. I also asked Pam to provide me with the technicians name & number.

Since 27/08/2018 I am following up directly with Mobicel as Foschini is not doing it & I am keeping Foschini in the loop on the progress of the case. No phone calls or anything from Foschini; this is bad service. It was a waste of time, money & unnecessary stress; I travelled all the way from Atlantis for nothing. I am still sitting without a phone.

I e-mailed Pam on 28/08/2018 & I told her that I will be lodging a complaint against Foschini on 29/08/2018 I received an e-mail & phone call from her!!!