Terrible Service

<p>Good day</p> <p> </p> <p>I visited Foschini Westgate on Sunday the 4th of December 2016. I initially went in to lay-bye Luella sandals which I really loved and had seen during the week prior to the weekend. To my surprise, i got there in that heat had to wait for long to get assistance with my shoe size. After all that waiting, i had to be in the queue wich was also long...bear in mind the shop doesnt have aircon, so you can imagine how hot it was inside. Only to get to the till and be told that they dont have laybye cards. WOOOOW......WOOOOOW....the casier( slender lady with short blonde hair-theres three in the shop one with blonde curly hair also short and one who is a bit chubby - for more clarity you need to find out who was working on the till the Sunday)..she ask me to wait while she goes to look for the card. After 10 minutes of waiting she comes back only to tell me that she could not find it and guess what???? I WAS ASKED TO GO TO ANY TGF SHOP, GET ONE AND COME BACK TO DO THE LAY BYE...WOW...WHAT A SERVICE...YOU REALLY MEAN TO TELL ME THAT AFTER ALL THE WAITING THAT TOOK PLACE IN THAT HEAT YOU COULD NOT AT LEAST SHOW THAT YOU HAVE INTEREST IN MY MONEY? OR THE FACT THAT I WAS NOT DOING A CASH SALE IT DID NOT MATTER? WHAT WAS DIFFIFULT FOR HER TO SEND ONE OF THE STAFF MEMBERS TO GET IT FOR ME AS AN EXCEPTION AS I WAS WAITING THERE FOR LONG......</p> <p> </p> <p>1. I TAKE MY TIME COME TO YOUR STORE TO GET THE SHOE I SAW BY YOU ONLY TO BE TOLD I NEED TO GO OUT TO ANOTHER STORE AND GET THE CARD THAT YOU NEED TO HAVE AVAILABLE FOR EVERY CUSTOMER THAT COMES IN - THE SHOE I WANTED COSTS R900.00.......WHICH I LOST INTEREST IN AS I TOOK TIME OF MY DAY TO COME THERE AND LAYBYE THE SHOE.</p> <p>2. NO SERVICE WHATSOEVER - THE ATTITUDE ????? NKOSI YAM...IT DISPLAYED LEVELS OF I DONT CARE LADY DO WHATEVER YOU WANT WE AINT GONNA DO NOTHING ABOUT THIS - FACT IS WE DONT HAVE THE CARD AND THERES NOTHING WE CAN DO</p> <p>3. WHY INTRODUCE A PRODUCT AND NOT CATER FOR IT?</p> <p>4. DONT YOU DO DAILY CHECKS IN STORE AND SEE IF YOU HAVE ALL THE NECESSARY EQUIPMENT TO RUN THE STORE FOR THE DAY?</p> <p> </p> <p>I MEAN REALLY GUYS, IS THIS TREATING THE CUSTOMER FAIRLY????</p> <p> </p> <p>IM LOOKING FORWARD TO HEARING FROM YOU REGARDING THIS MATTER - </p>