Terrible quality of servocec

The system does not pick up my mother's ID number there is an issue which has been ongoing for years I was sent a sms when I loaded the ID number could not find it she is 91 years old and I take care of her affairs So when I called the call center the rude manager refused to help me Wendy Fassie disgusting service foschini group get your systems in order and train your staff manners