TERRIBLE EMPLOYEES

Hi, please assist with my problem. i bought 2 pants on the 22/11/18 before black friday. I got a 1st sms on Wednesday (28/11/18) & another on Thursday (29/11/18) advising to go collect my parcels at the foschini at the mall of the south. I then went there on Friday (30/11/18) afternoon coming from vaal where i working on that day, i got a teller to check my parcels for collection & to my surprise they only managed to get one parcel and didnt know where the other one is, when I was trying to collect the teller tells me TFG phones are not going through and they cannot release the parcel until they confirm with them, on top of that she tell me the phone they use for customers to sign for the parcels out has no data and its TFGs problem she can't fix. I got very irate advise her i drove from vaal cause of the sms and i am here she is telling to come through tomorrow when everything is working, told her to call the manager but she never came out from the back office told her to tell me they will let TFG know what happen but i should come back tomorrow. told the teller i can't they will have to make a plan to bring it to me at bankcity on Monday (03/12/18) since i will be there, she said she will arrange for that to happen since its not my fault their things are not working and I left. comes monday still i didnt get my goods, called TFG spoke to Rehanna [14:25pm] and told her the story and she advised they were suppose to give me the parcel record it somewhere that i was there and collected one parcel bt what she can do on her side is to request the goods to be sent to me which TFGs response might take 48hrs advise her its a inconvenience I cannot wait that long ended the call. called foschini customer care and spoke to sisanda [15:25pm] who advise me she will log my complaint and I told her i need it resolved because my cosuin is living on Wednesday (05/12/18) to KZN and needs to leave with the pants and she didnt give me any hope that it will be done. took it upon myself "again" to go back to mall of the south foschini coming from midrand where i was working, which again my inconvenience my petrol, got there spoke to the teller gave him my order number {ORDER NUMBER - p ********** 73; ORDER NUMBER - p ********** 50} located my both my parcels, and still the phone was working but he recorded it on a book to say i came and collected my goods which the 1st teller should have done, *********** teller of a girl waisted my time and the dam manager of the store. i am so unhappy of all this even shared the story with my colleagues who advised me to send to hello peter i might get help, please may i get help with this bad service from such a big company but hiring useless people including a manager because she is there to resolve such issue not to pass on the buck, i should be compensated for my my time, inconvenience from the places I had to come from, petrol is not cheap keeps going up and with such a company employees suppose to understand the customer and come to their aid, might be a racial thing i dont know maybe is because i was wearing allstar, PLEASE SORT THIS OUT PETER PLEASE.