Terrible Customer Service and Lack of Work Knowledge

<p>I have been looking to buy a Nike Air Max, so i went to various Sportscenes and eventually decided to purchase online, however before doing that i paid +-1300 into my Foschini account at Sportscene Pavillion,i placed an online order, received my shoes and all was in order. However a week ago i went to Foschini at Galleria, tried to purchase an item and the lady had told me i have reached my credit limit, i immediately became stressed cause i couldnt remember purchasing items and not paying towards what i have purchased, i asked her to check again she did and said that i need to pay my account, i then decided to pay R500.00, still being shocked(thinking that someone could have **********ly purchased on my account) i even forgot my debit card pin. i had to go find my hubby and get my pin from him. i then paid R500 and the lady processed my purchase. On Monday i called customer care to find out what have i bought to the amount that i now have no credit, the woman said that i have credit it is just that my acc is blocked cause they could not get a hold of me to confirm my online purchase, i told her that the lady instore asked me to pay into my account, she herself said that they should have called through to check. This pass saturday 1 April i went back to Foschini Galleria, the lady that i dealt with a week ago was no where to be seen so the ladies at the teller assisted, one of them an indian female tried to explain why my account was blocked, her version was completely different and made so sense, she said when purchasing online uyou need to pay into your account first, even if that were correct i did pay an amount to Sportscene before my purchase. This woman was really very stubborn and arrogant, she seemed as if she is just forced to deal with me, she called customer care i spoke to them and they asked that i give the phone back to the lady instore, she had a whole long chat laughing as if theres nobody standing infront to be assisted. She then asked for my card to see if it is okay and she just haneded it back and continued to serve the next customer, with me standing there like some lost soul. I waited for her to respond but she said nothing, before she could start with the next customer i asked if all is okay now, she just said ya you have 3000, i cannot even find the words to describe the manner of her response. You cannot just ignore a customer thats waiting for your response and furhermore this was not an error on my side, the first woman should have never asked me to pay into a blocekd account???and still process a purchase, The staff at Galleria are clearly not trained and have no respect or knowledge of customer satisfaction, i just took my card and walked away although i felt like giving her a mouthful i maintined my respect. I want some kind of answers from Management as to why they staff</p> <p>is so ********, arrogant and lack knowledge. Your customer service is pathetic.</p>