1 reviews | Active since Feb 2016
Terrible customer service, Accounts not Balanced
March 2015 i received a call informing me that my foschini acc has been handed over and is in arears of R250 due to club fees.Half the payment was made immediately via eft and that very saturday I went to the Pavillion in Durban and make the balance of that payment and request that they cancel all club membership and close acc. Happy that this is all sorted and behind me, I leave the store. November 2015 I get another call \your account was never closed and you now owe R300\" I pay again and email customer service asking them to once again close this acc along with providing all the proof of payment. February 2016 , I get yet another call saying i owe R35 ,the next day someone else calls and says i owe R52 ,then saturday 6th Feb i receive an sms that I owe R250 ,today I recieve another Sms - my account is now overdue by R41.08 but i am required to Pay R250. I have emailed customer service, i have called them. No-one can help me. How do i get this account closed or am i expected to continue paying Foschini for a account that i closed I have not purchased on this account for more than a year. Is this the way they do business? like ********* ******ing money from the innocent !"
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated
