Terrible customer experience

<p>Today I visited Foschini Sammy marks square, they had a sale and I asked one of the staff members if I'll be able to make a lay-by and she said yes I can. I went to the counter and the other lady calls me , she's very light in complexion, with braids ,thick make-up and red lipstick.She didn't even greet me, I greeted her and I told her that I doing a lay-by and she said nothing, then I took out my id book and she asked me WHAT IS SHE SUPPOSED TO DO WITH IT?She didn't bother to explain the process infact I was waisting her time, she was so bored and irritated.She called another lady and they told me that I must go and lay-by at Markham's and come back to them. I ran out of patience and left everything .I was very disturbed about that treatment I feel undermined and disrespected.Maybe my sale was not important to them but it could have made a difference in the business. I will never set my feet again there and I hope no one will ever experience , it was bad. Your staff must trained about servicing the customers and they must leave their problems at home.</p>